Privacy Policy

At Dolce Fiore, we care about your privacy as much as we care about our flowers. This policy explains what information we collect when you visit dolcefiorela.com or place an order with us, how we use it, and the choices you have. By using our website, you agree to the practices described here.

Information we collect

When you shop with us or get in touch, we may collect:

  • Your name, email address, phone number, and billing or delivery address
  • The delivery recipient's name, address, and phone number
  • Order details, gift messages, and any special instructions you share
  • Payment information, which is processed securely by our payment providers and is not stored by us
  • Basic technical information such as your device, browser, and how you use our site, collected through cookies and similar tools

How we use your information

We use your information to:

  • Process your order and deliver your flowers
  • Keep you updated about your order and respond to your questions
  • Improve our website, products, and customer experience
  • Send you offers and updates if you have chosen to hear from us
  • Prevent fraud and keep our store secure

Payments

Our online store runs on Shopify, and payments are handled by trusted processors such as Shopify Payments and the wallet services we offer at checkout. Your card details are encrypted and handled by these providers under their own security standards. We do not see or store your full card number.

Cookies

Our website uses cookies to remember your cart, understand how the site is used, and improve your experience. You can control or disable cookies in your browser settings, though some parts of the site may not work as well without them.

Sharing your information

We do not sell your personal information. We only share it with the partners who help us run our business, such as our payment processor, delivery support, and email tools, and only as much as they need to do their job. We may also share information if the law requires it.

Marketing emails

If you sign up for our newsletter or offers, you can unsubscribe at any time using the link in any email, or by contacting us. We will stop sending promotional messages right away.

Your choices and rights

You can ask us to access, update, or delete the personal information we hold about you. If you are a California resident, you have additional rights under California privacy law, including the right to know what we collect and the right to ask us not to sell your information, which we do not do. To make a request, just reach out using the details below.

Keeping your information safe

We take reasonable steps to protect your information, but no method of storage or transfer is completely secure. We do our best to keep your data safe and to act quickly if anything ever goes wrong.

Children

Our website and products are intended for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. When we do, we will post the new version here with an updated date.

Contact us

If you have any questions about your privacy, reach out anytime. Dolce Fiore, 407 W. Chevy Chase Dr., Glendale, CA 91204 Phone (818) 731-4447 Email info@dolcefiorela.com